We are committed to resolving every customer concern fairly and quickly. This policy explains how you can raise a complaint and how we handle it.
1. How to Raise a Complaint
- Use the Complaint & Feedback form on our Contact Us page.
- Email us at info@befitcipl.co.in with the subject “Complaint”.
- Call us at +91 8093621033 during working hours.
- Visit or write to our office: H.No. – 28, Gajapati Nagar – 13th Lane, Berhampur – 760010, Ganjam, Odisha.
Please share your name, contact number, project or site name and a clear description of the issue, with photos if possible.
2. Our Process
- Acknowledgement: We acknowledge your complaint within 48 hours.
- Review: The concerned project manager or department head reviews the issue and may visit the site.
- Resolution: We aim to resolve complaints within 15 working days. Complex issues may take longer, and we will keep you informed.
- Closure: We confirm the resolution with you before closing the complaint.
3. Escalation
If you are not satisfied with the resolution, you may escalate the matter to our Grievance Officer, who will review it and respond within 15 days.
4. Grievance Officer
| Designation | Grievance Officer |
|---|---|
| Company | Befit Construction & Innovation Pvt. Ltd. |
| Address | H.No. – 28, Gajapati Nagar – 13th Lane, Berhampur – 760010, Ganjam, Odisha |
| info@befitcipl.co.in | |
| Phone | +91 8093621033 |
5. Confidentiality and Fairness
All complaints are handled confidentially. No customer, vendor or employee will face any disadvantage for raising a genuine concern.