{"id":3361,"date":"2026-10-21T15:23:37","date_gmt":"2026-10-21T15:23:37","guid":{"rendered":"https:\/\/befitcipl.co.in\/dev\/grievance-redressal-policy\/"},"modified":"2026-10-21T15:23:37","modified_gmt":"2026-10-21T15:23:37","slug":"grievance-redressal-policy","status":"publish","type":"page","link":"https:\/\/befitcipl.co.in\/dev\/grievance-redressal-policy\/","title":{"rendered":"Grievance Redressal Policy"},"content":{"rendered":"<p class=\"bp-note\">We are committed to resolving every customer concern fairly and quickly. This policy explains how you can raise a complaint and how we handle it.<\/p>\n<h2>1. How to Raise a Complaint<\/h2>\n<ul>\n<li>Use the <strong>Complaint &amp; Feedback<\/strong> form on our <a href=\"..\/contact-us\/\">Contact Us<\/a> page.<\/li>\n<li>Email us at <a href=\"mailto:info@befitcipl.co.in\">info@befitcipl.co.in<\/a> with the subject &#8220;Complaint&#8221;.<\/li>\n<li>Call us at <a href=\"tel:+918093621033\">+91 8093621033<\/a> during working hours.<\/li>\n<li>Visit or write to our office: H.No. &#8211; 28, Gajapati Nagar &#8211; 13th Lane, Berhampur &#8211; 760010, Ganjam, Odisha.<\/li>\n<\/ul>\n<p>Please share your name, contact number, project or site name and a clear description of the issue, with photos if possible.<\/p>\n<h2>2. Our Process<\/h2>\n<ol>\n<li><strong>Acknowledgement:<\/strong> We acknowledge your complaint within 48 hours.<\/li>\n<li><strong>Review:<\/strong> The concerned project manager or department head reviews the issue and may visit the site.<\/li>\n<li><strong>Resolution:<\/strong> We aim to resolve complaints within 15 working days. Complex issues may take longer, and we will keep you informed.<\/li>\n<li><strong>Closure:<\/strong> We confirm the resolution with you before closing the complaint.<\/li>\n<\/ol>\n<h2>3. Escalation<\/h2>\n<p>If you are not satisfied with the resolution, you may escalate the matter to our Grievance Officer, who will review it and respond within 15 days.<\/p>\n<h2>4. Grievance Officer<\/h2>\n<table>\n<tr>\n<th>Designation<\/th>\n<td>Grievance Officer<\/td>\n<\/tr>\n<tr>\n<th>Company<\/th>\n<td>Befit Construction &amp; Innovation Pvt. Ltd.<\/td>\n<\/tr>\n<tr>\n<th>Address<\/th>\n<td>H.No. &#8211; 28, Gajapati Nagar &#8211; 13th Lane, Berhampur &#8211; 760010, Ganjam, Odisha<\/td>\n<\/tr>\n<tr>\n<th>Email<\/th>\n<td><a href=\"mailto:info@befitcipl.co.in\">info@befitcipl.co.in<\/a><\/td>\n<\/tr>\n<tr>\n<th>Phone<\/th>\n<td><a href=\"tel:+918093621033\">+91 8093621033<\/a><\/td>\n<\/tr>\n<\/table>\n<h2>5. Confidentiality and Fairness<\/h2>\n<p>All complaints are handled confidentially. No customer, vendor or employee will face any disadvantage for raising a genuine concern.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are committed to resolving every customer concern fairly and quickly. This policy explains how you can raise a complaint and how we handle it. 1. How to Raise a Complaint Use the Complaint &amp; Feedback form on our Contact Us page. Email us at info@befitcipl.co.in with the subject &#8220;Complaint&#8221;. Call us at +91 8093621033 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"template-legal.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3361","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Grievance Redressal Policy - Befit Construction And Innovation Private Limited<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/befitcipl.co.in\/dev\/grievance-redressal-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grievance Redressal Policy - Befit Construction And Innovation Private Limited\" \/>\n<meta property=\"og:description\" content=\"We are committed to resolving every customer concern fairly and quickly. 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